Superior Customer Experience
At Goforth Custom Builders, we believe that the Customer Experience is more important than the home itself. (Yes, you may want to take a moment and read that sentence again.) The truth is that many builders use the same plans, same subcontractors, and the same materials as we do. The real difference is the Goforth Custom Builders experience.
Some people say that the biggest disappointment in the custom home building and remodeling process is not that the kitchen granite isn’t polished properly or that the shingles are improperly flashed. They are disappointed because the process wasn’t any fun! It was too stressful. The communication was too slow. There were too many surprises. We strive to be different in this area, and our customers tell us that it truly sets us apart from other builders. Below are a few of the things that we do to put the fun back in the building process.
When you need answers, you should not have to deal with secretaries or layers of middle management. You will be given Tommy’s e-mail address and cell phone number. He will be the single point of contact for your project. Tommy personally supervises each project.
No allowance is ever enough, but we start with allowances that have some wiggle room in them. This way, if you go over a little bit, you should not have to come out of pocket. If you go under your allowance, you may be able to apply that savings towards something else in the house without penalty.
In addition to the professional designers that are specific to each trade, we offer the services of a professional interior designer on each project to make recommendations on items such as cabinets, paint colors, tile and carpet selections. More importantly, this will help you tie it all together while staying on budget, and keeping your stress level in check. If you don’t want the help, just say so.
We like to tinker with plans too, so we generally don’t mind making changes. Some changes can be done in the field without cost – provided they are discussed at the appropriate time, and are not too elaborate. Other changes are more complex and involve structural issues. For these changes, we will advise you of potential costs and timeline implications so you can make an informed decision. No ibuprofen necessary.